FAQs

Yes. We always offer a free face-to-face initial consultation in order to understand your dog’s personality and needs. This will also give you the chance to get to know us, ask any questions you might have and find out how things work.

We will pick up your dog from your home/place of work within the time slot agreed by you and then return them after their walk. In the event of wet weather, we'll also towel dry your dog before their return.

Yes. Active Pets Helensburgh are fully insured. Feel free to ask to see a copy of our insurance certificate.

No. The majority of our clients are happy to share a set of keys with us to enable us to collect and drop off your dog even if you are not home.

Please contact us to cancel, if you cancel up to midnight the night before your scheduled walk, no charges will apply. Cancellations made on the same day will be charged in full.

In the unlikely event of an emergency, we will immediately call and notify you. We ensure that we have your emergency contact number you provided on the registration form with us at all times.

If veterinary assistance is needed, we will take your dog to your named vet or, depending on the circumstances, to the nearest possible vet.

We firmly believe that dogs have more fun if they can play and interact with other dogs. All our group walks have a maximum of 5 dogs per person. Groups are carefully selected with breed, age, sex and personality in mind and can be discussed with the owner at the consultation.

We are always careful when selecting which dogs we walk together, if we find that your dog doesn’t mix well within the group then we will switch accordingly and inform you of our decision.

We want all of our dogs to enjoy their walk!

Yes we do for regular clients, however this may impact our price structure, please contact us for further details.

We have fully insured vehicles, all dogs are secured in crates and separated whilst travelling.

Yes. We are happy to provide services as and when you require, assuming we have availability. We do recommend that you give as much notice as possible.

You can pay by cash or bank transfer either weekly or monthly. We can keep track of all walks and send you an invoice at the end of each month.

Yes of course! Please see our Holiday Care section for more details.

Ideally, puppies should go out every 2-3 hours. So, for example, if you are out at work for 8 hrs, we will come over twice during the day and let your puppy out, plus feed and cuddle your pup. Another advantage of using a dog walker for your puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other suitable dogs, once they have received their vaccinations.

We get wet! However, we will clean and dry your dog off as much as possible before returning.

We are happy to administer medication for your pet(s), in accordance with your written instructions.

We meet all dogs before we walk them and each new dog is subject to a trial period regardless of reputation of particular breeds. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog who displays aggressive behaviour towards us or any of the dogs in our care.